Chapter 9. DFM Direct Feedback Moment
The goal of this chapter is to create and agree to use a tool that will pause a conversation when one of us thinks we have reached a point where we cannot reach an agreement. What I call a truce but at the same time we are still working behind the scenes with our own thinking to resolve the dispute or disagreement. To come up with a tool that replaces such idioms as
" If you can’t stand the heat, get out of the kitchen." or "Let’s agree to disagree".A DFM or Direct Feedback Moment is such a tool to take the heat out of a dispute. I have created my own idiom that goes more like "Let’s agree how to disagree." Or "Let’s disagree to agree."