Monthly Archives: February 2011

Finally, after 25 years of working on the concept, I have come up with the title “Rethink Perfect – How to prepare for disputes in conversation”. Why Rethink Perfect? Good question. Have you ever noticed that when we are as … Continue reading →

“If you lose it (your cool) you’ve lost it (the plot)” The “plot” being that we want to get a converion not a coersion. I guess we need to get this agreement first then eh? ie What is your plot? … Continue reading →

An interesting pattern seems to be revealing itself to me lately. As I ask people if they agree with the statement or the 1st tool of engagement “If you lost it, you have lost it”. The people that like to … Continue reading →

Funny, it seems that half of conversations are taken up by our complaints or in other words, how we failed to convert someone into giving us what we want. eg “I can’t believe that Tiger Airways changed my flights like … Continue reading →

When two anchors are carrying the load of 80Kg anything more than 90 degrees is not recommended. I still recommend 90 degrees as it give you ample room to do one’s own thing but 90 or less angle is better. … Continue reading →

My Open Letter to My Mum Dear Mum [Appreciate] Firstly thanks for all of your help over the past 18 months and letting me stay at your place for the time you did. Without that help I would not have … Continue reading →